Our Flowers are natural, colorful, vivid and fresh, designed by professional florists for every occasion. The images serve as a reference. The vases, accessories, flowers and colors, in exceptional cases, can be modified while maintaining the quality for which we are known. Roses will never be replaced without your prior permission.
It is very important that your personal information and contact numbers are correct and current; by not being so they may cause delays in delivery.

General Policies

Deliveries
It is important that at the time of delivery someone is able toreceive the flowers, as they require water. If the recipient is not present, the flowers will be given to a co-worker,a janitorand/or a neighbor who commits to giving them to the recipient.
It is very important that your personal information and phone numbers are correct; otherwise,there may be delays in the delivery.
Deliveries to Hotels: Do not leave out the room number or the exact name of the recipient that is registered at the hotel and verify that the recipient is staying at the hotel on the delivery date. Generally, the delivery will be left with concierge.
Deliveries to Universities: We can deliver to universities but be aware that due to the number of students and the distinct class schedules, we do not recommend deliveries in these places as it is very possible that your flowers will go astray. Also bear in mind that entering a class is not permitted and in this case, it would not be possible to deliver straight to the recipient.
In case of loss due to any of these reasons, we cannot issue a refund. In case of a redelivery, charges may apply.
Deliveries to Hospitals: Enter the number of the room, all of the information of the hospital and the patient. Incase ofdeliveries to the maternity ward, the maiden name of the mother should also be included. Generally, the delivery will be left at reception.
Without this information, we cannot guarantee delivery and reimbursement will not be applied if the delivery cannot be fulfilled due to these problems. In the case of having to carry out the floralarrangement again, charges may apply for re-assembly and re-delivery.
Some products that visibly show the FEDEX logo are sent out by mail and deliveries take a full day. Do not worry if there is no one present at the destination as the mailman will generally leave the package next to the door without requiring a signature.
WE DO NOT DELIVER TO P.O. BOXES, AIRPORTS OR RURAL AREAS.

Delivery Time
If we cannot deliver your product on the planned delivery date due to causes under our control, you are entitled to a refund. If we cannot make a delivery on the agreed due date due to circumstances beyond our control, we will make no refund. If the recipient is not available at the time of delivery, in some cases we will leave a note to schedule the delivery again. If problems arise with the delivery and the circumstances so require, we will also get in touch with you.

Incorrect Delivery Information
If you have provided us with incorrect delivery information, we cannot guarantee a successful delivery. You will have up to two business days prior to the delivery date to correct the information. If our delivery personnel inform us that the recipient address is incorrect or incomplete, we will attempt to communicate with you so that you can provide us with new information. We will not be responsible for, nor will we issue a refund, if we cannot make a delivery due to incorrect information. In case we need to carry out the floral arrangement again, charges may apply.

Refused Deliveries
If the recipient rejects the delivery, there will be no right to a refund.

Changes in the Order
To change your order, please contact Customer Service as soon as possible. Ideally, changes can be made two or more working days before the delivery date. On special occasions such as Valentine’s Day or Mother’s Day, it is not possible to make changes.

Quality Policy
We take the quality of our products and services very seriously to provide the most to our clients. The floral arrangements are unique and handmade, so it is not possible for two identical arrangements to exist. We make every possible effort to coincide the arrangements with the images and descriptions of the product. Small variations may exist but the concept and quality of the product are always guaranteed.

Replacement Policy
Our products are natural, colorful, vivid and fresh, designed by professional florists for every occasion. The images serve as a reference. The vases, accessories, flowers and colors, in exceptional cases, can be modified while maintaining the quality for which we are known.
In some rare cases, we may not have some of the items written in the description, in which case it will be necessary to substitute the items with those of equal or greater value. In some cases, you will be asked permission to make such a substitution. If we cannot contact you, we will carry out the replacement. Roses, however, will never be replaced by other flowers without your prior permission. If a Logistics Center does not have the determined product, we will replace it with one that is similar.

Color of Roses
We always prioritize your choice of Rose color, but in the rare case that we do not have fresh Roses in that color, our florists will design your arrangement with your preferredalternative color. If you did not choose an alternative color, we will contact you. This policy applies only to Roses as other flower colors can be changed depending on availability.

Claims and Complaints
If you are not satisfied with your order, you can request a redelivery by filing a complaint within two working days following the delivery date. Send your request by responding to your purchase confirmation email. In the case that there are problems with the quality of your purchase, our customer service agents may request a digital photo of the product delivered. If appropriate, the order will be re-delivered but in no case shall we conduct a refund. The products to be exchanged should be in the same condition that you received them in and in the box, arrangement and/or original package.

Cancellations
Requests for a full refund are permitted if it they are made six business days or more prior to the delivery date. If the cancellation is madebetween three and six days before the delivery date, an administration fee will be deducted from your refund, depending on the product and delivery charges. If an order is cancelled less than two business days prior to delivery, no refund will be issued.

Duplicate Orders
If you have completed two or more identical orders and inform us ahead of time, you will receive a full refund of the repeated order, as long as our florists have not already assembled the product.

PRIVACY AND SECURITY POLICY
This establishes the terms of our privacy policy (PSP) in which lafloreriadechile.com uses and protects the information that is provided by its users when using the website. We are strongly committed to the security and privacy of the data of our clients and users. When we ask you to fill in the fields of personal information with which you can be identified, we can assure you that it will only be used in accordance with the terms of this document. However, this Privacy Policy could change or be updated, so we strongly recommend that you visit this website periodically to make sure that you agree with those changes.

Information You Explicitly Provide
Our website may collect personal and contact information such as name, surname, email address, delivery address, telephone numbers and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing. Given the business line, when making use of our services, you may also provide personal information belonging to other people and you must do so only with their authorization and inform them how we collect, use, disclose and keep their information in accordance with our policy.

Using Your Information
Our website uses the information in order to provide the best possible service, particularly to maintain a register of users, orders and deliveries, if applicable, and to improve our products and services. It is possible that electronic messages will be sent periodically through our site with special offers, new products, and other advertising information that we consider relevant to consumers like you or that may bring you some benefit, they will be sent to the address you provide and may be canceled at any time in a simple way. We work with external service providers, for example, to prepare and deliver orders. Third party services have access to personal information in order to work on our behalf but cannot use it for other purposes. Technical and legal precautions are taken to avoid misuse during the transfer of data to third parties. However, lafloreriadechile.com will not be responsible for violating data protection policies by third parties. lafloreriadechile.com is highly committed to fulfill the obligation to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Cookies
A cookie refers to a file that is sent in order to request permission to store it on your computer. When accepting this file, the cookie is created and serves to have information regarding web traffic and facilitates future visits to a recurrent website. Cookies also let the web recognize you individually and therefore provide you with the best personalized service. Our website may use cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites, most browsers automatically accept them. You do not give access to information from your computer or from you, unless you want it to and provide it directly. You can accept or deny the use of cookies, but it is necessary to have them enabled in some sections of our site to be able to perform some functions to work and process your flower delivery. Likewise, you can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services.

Outside Links
This website may contain links (electronic links) to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms, privacy or the protection of your data on those websites. These sites are subject to their own privacy policies, it is recommended that you consult them to confirm that you agree with them.

Protecting Your Information
You can restrict the collection or use of personal information that is provided to our website at any time. Each time you are asked to fill out a form, such as user registration, you can mark or not the option to receive information by email. In case you have marked the option to receive our newsletter or advertising, you can cancel it whenever you want. We will not sell or give away personal information that is collected without your consent, except as required by law. lafloreriadechile.com reserves the right to change the terms of this Privacy Policy (PP) at any time.
For more information on the privacy policy and deletion of information, you can write to [email protected]

 
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